An assistant that answers from your own policies
A private assistant that answers staff questions from approved documents, with the source quoted every time.
- Lead capability
- Custom AI Solutions
- Sector
- Wholesale & distribution
- Market
- Australia
- Stack
- AI apps · RAG · Private AI · Dashboards
(01)The brief
Terms, return rules and product specs lived across dozens of documents. New staff asked senior staff, and answers varied with whoever picked up the question.
(02)What we did
- 01
Chose the approved sources with the team: terms, policies, product data, the FAQ.
- 02
Built retrieval over those documents only, never the open internet.
- 03
Every answer quotes the passage and document it came from.
- 04
Logged unanswered questions so policy gaps get fixed at the source.
(03)What we built
What we built
- Approved source library
- Retrieval (RAG) layer
- Chat assistant
- Source citations
- Question log
(04)What changed
What changed
Staff get the same answer from the same source, whoever asks.
Senior people are interrupted less for routine questions.
Gaps in the documentation show up in the log instead of in mistakes.
Capabilities on this project
(05)Start here
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