Sample project Branded merchandise United Kingdom

From enquiry to quote without the copy-paste

Website enquiries read, priced and turned into CRM deals and draft quotes, with sales approving in one click.

Lead capability
AI Automation
Sector
Branded merchandise
Market
United Kingdom
Stack
Workflows · CRM · AI · APIs

(01)The brief

Quote requests arrived by form, email and phone. Each one was retyped into the CRM, priced from a spreadsheet and answered by hand, so the busiest days were the slowest to respond.

(02)What we did

  1. 01

    Mapped the quote process step by step with the sales team.

  2. 02

    Connected the website forms and inbox to the CRM and the price list.

  3. 03

    Added an AI step that reads each request: product, quantity, deadline, urgency.

  4. 04

    Drafted quotes from templates for a person to check and send.

(03)What we built

What we built

  • Form + inbox capture
  • AI request reader
  • CRM deal creation
  • Quote drafting
  • Sales notifications

(04)What changed

What changed

  1. Enquiries land in the CRM complete, with no retyping.

  2. Sales review a drafted quote instead of starting from a blank page.

  3. Nothing waits in an inbox: every request is tracked from the first message.